Burn Direct is a Registered Merchant and accepts a number of convenient payment methods including:

We do not currently accept Google Checkout, Paymate, Paypal or any other method that is not listed above.

Below is a description for each of the payment methods Burn accepts. With a wide choice of methods and options available, it makes ordering easy for everyone.

BPAY: The next generation of payment processing is available for Burn Members to use and allows you to pay for your orders from any savings, cheque or credit card account that is linked to your telephone or internet banking service. It's just like EFTPOS and can be processed any time of the day or night, any day of the week from the comfort of your home or office and best of all without any bank queues! Once you make your BPAY payment, you will automatically be given a receipt number from your bank to confirm your payment. For more information on BPAY, click here, or ask your bank/financial insitute.

Bank Deposit (Over the Counter): You can pay at any Commonwealth Bank. There are no charges to you and it will confirm your order immediately. Using this method requires you to have your Order Number for payment reference and details of the totals. Note that you MUST include your Order Number as Payment Reference when making payment, failure to do so will result in delays in processing and shipping your order.

Bank Deposit (Internet or Telephone Banking): Almost all major (and minor) banks now offer customers the ability to transfer payments electronically from the comfort of their home or office or anywhere they have access to the internet. It is a simple, fast and convenient method to make payments. By using this method, you can confirm your order immediately and quickly. Using this method requires you to have your Order Number for payment reference and details of the totals. For information on using your Internet or Telephone Banking facility, please contact your bank or financial institute. Note that you MUST include your Order Number as Payment Reference when making payment, failure to do so WILL result in delays in processing and shipping your order.

Burn Credit: You can add credit to your Membership at any time using any of the payment options available. This credit will be stored for you on your membership and can be used at any time for your orders. Benefits of using Burn Credit are fastest order confirmation (your orders are confirmed instantly), first priority on pre-order lists and ease of ordering. There is no limit to the amount of credit you can add to your membership, there is no time frame for use of it and there is no penalties or interest owing for use.

Credit Card: Burn Direct is a registered merchant with both MasterCard and Visa. To use credit card for your payment, simply add the items you want to order to your Cart, then follow the instructions to go through the Online Secure Ordering Checkout. For further information on Credit Card Security, please see below or click here.

Money Orders and Cheques: We also accept Money Orders and Cheques (made out to Burn Direct), please note that Cheques have a 7 day clearance time before we can ship your order. Please send Money Orders or Cheques to:
Burn Direct
PO Box 800
Spring Hill QLD
Australia 4000

International Wire Transfer/Funds Transfer: International Members can transfer payments through their local bank to confirm orders. Depending on the bank and country, fees and exchange rates may vary. Please check with your local bank for more information. As with the Direct Deposit method above, you will need your Order Number and details of the totals.

For all above payment options, please use the online secure ordering to place your order, you simply select your desired payment method in the checkout and we will contact you if necessary.

At present we do not accept Paypal, Google Checkout, Paymate or any other payment methods that are not included in our acceptable payment methods above.

It is not necessary to email to confirm you have made payment. Due to the volume of payments we receive, all our systems are automated, so as long as you follow the instructions provided for your payment method, your payment will be automatically allocated to your order for confirmation. To assist with answering all customer queries as fast as possible, we do ask that you do not send an email if it is only to confirm you have made a payment.

Once your payment is received, an automated Payment Confirmation Email will be sent to the email address on your membership. This email will contain the amount we have received, the order number the payment was received for and the receipt number for your payment.

Please do not re-order your items again.

If you have placed an order already, it is important that you do not place a new order for the same item unless you want an additional order of that item (in which case you are welcome to place a new order). By placing another order on the Burn Direct site you will be committing to purchase another item.

If this is not what you want, or you just want to pay for your existing order with an alternate payment method, please check the payment options information above or contact us here.

Delivery times vary according to your delivery country and the origin of the items you ordered.

In Australia, delivery times are based on when products enter the Australian Delivery network, if a product ships from one of our International Warehouses (ie. USA or Japan), please allow shipment time from that destination as per estimated 'Usually Ships In..' details on each product information page. Once an item enters the Express Delivery network you should receive your item the next business day (second day in some outlying and rural areas) following dispatch of your order. Some larger items or special requirement items may be sent via Registered Post, this service usually takes between 1 - 5 business days for delivery.

Rest of World, most items will be shipped via Airmail service, this service usually takes between 1 - 8 weeks for delivery, depending on a number of factors including security checks, customs clearances, destination country and day of dispatch. In most cases, delivery is on the quicker end of the scale. Express International Services are also available at additional cost and are usually delivered within 5 - 7 business days to qualified countries.

In all cases, you will receive a Shipping Confirmation Email/Tax Invoice confirming when your order is shipped, the order totals, the method of shipment, shipment address and tracking number (if available) for your order.

Yes! You are welcome to add items to your order and combine them for shipping together.

To do so, simply search for (using the search menus above) and add the item/s you are interested in to your shopping cart, proceed to the secure online checkout and make a note in the checkout that you want to add the item/s to your existing order. The orders will then be combined for you and a new total emailed out.

Once your credit card details are received, they are submitted to the banks for verification and approval of payment. This usually happens same day on business days.

If it is your first time using a credit card with us, for protection of your credit card and prevention of fraud, you may be required to verify you are the authorised credit card holder or have the permission of the authorised credit card holder. This is only required on the first time you use a credit card and you will receive instructions via email on how to verify your credit card.

Once verified and cleared payment has been received, your order will go into the shipping stage and will usually be shipped within 24 hours.

Once your payment is received, you will receive a Payment Confirmation Email/Reciept which will show the amount we have received and the date it was received.

Payments usually take between 1 - 3 days to receive depending on a number of factors including, the bank you use, the time of day you made payment and the day you made payment (ie. weekends are not processed until Monday night with most banks meaning we will not receive confirmation of your payment until Tuesday if you pay over a weekend).

If you have not received the Payment Confirmation Email and it has been more than 3 business days, there may be a problem with identification of your payment. In most cases, causes of delays in delivery are due to a problem with your payment being received or identified. As per our instructions in the secure checkout, it is ESSENTIAL that you include your Order Number as a reference with your payment to identify it as yours.

If you or the bank teller did not do this and rather included a generic reference like a name, or anything other than your Order Number, there will be no way for us to identify your payment without receiving further, specific, information from you.

If this situation occurs, you will need to contact your bank to confirm ALL the payment information and send it to us so we can start a trace to locate your payment. We will NOT be able to locate your payment without ALL the payment information.

In most cases, the reason for a delay in delivery of a preorder is a result of the publisher delaying the release for some reason. These reasons vary from manufacturing problems, last minute bugs, promotional aspects or a whole range of reasons. This is particularly and unfortunately true for the gaming industry in particular.

If you have a preorder with us and want to keep up with the lastest news, please visit the information page on our site for the item you are awaiting.

If you have received a Payment Confirmation Email, but not yet received a Shipping Confirmation Email, there may be a number of reasons, including:

• Your item is not yet released. If your order is a preorder for an item that has not yet been released, it will be shipped upon the release from the publisher. Note that some release dates do change and are delayed from time to time by the publisher. For all up to date information on your order items, check our site for the most up to date release date information.
• Your payment is not equal to the full amount of the invoice. Please check your Submitted Order Total and Order Confirmation Email to confirm the exact full cost (including shipping and insurance) of your order and compare to the payment you have made. If your payment is short paid, please send through your balance owing by using the exact same details as previously.
• Your address, contact or email details are incorrect or invalid. Please use the My Membership section of our site and the login details we previously sent to you to check all your address and contact details and update if necessary.

Please do not re-order your items again.

If you have placed an order already, it is important that you do not place a new order for the same item unless you want an additional order of that item (in which case you are welcome to place a new order). By placing another order on the Burn Direct site you will be committing to purchase another item.

If this is not what you want, or you just want to pay for your existing order with an alternate payment method, please check the payment options information above or contact us here.

While we try to keep all the latest releases and most popular items in stock, occasionally we may be sold out of a particular item. If the item is a local/PAL release, it will be automatically back ordered and shipped upon restock from the distributors. If it is an Import item, we will notify you by email of the expected delay and/or current availability.

New Release local/PAL back orders will not be debited from your Credit Card until the item ships.

Older releases and Imports are placed on 'Special Order' status and are required to be pre-paid for to confirm the order. This new policy was adopted due to Older Release orders and Import orders that were canceled, which leave a large inventory of slow selling items and tie up cash flow essential to providing the best service to you the customer. We believe it is not unreasonable to ask confirmation of a Special Order by a customer who is genuinely interested in purchasing the product.

If you have any queries regarding this policy, please don't hesitate to contact us, it is not intended to impede customers from purchasing and we are always open to suggestions.

Some big release items are heavily allocated by the distributor/s due to the popularity and/or shortage of stock, these items are usually hard to confirm large quantities for our stock. In these situations, we have 3 levels of ordering/waiting lists on a first in first serve basis:

Pre-Paid: We give first priority to those who pre-pay for an item. If you definitely know you want an item and you are happy to pay for it up front, we will place you on a high priority list to receive the first shipment/s through. The order of the list goes by the date you confirm your pre-order by payment. For example someone who pre-pays today will have first priority over someone who pays tomorrow. If you are paying by Credit Card, your card will be debited upon confirmation. If you are paying by BPAY, Direct Deposit, Money Order or Cheque, your order will be confirmed once funds have been verified (Immediately for BPAY, DD and MO, 7 days for Cheque).

Reserve: You can put your name down for an item without pre-paying for it. This will give you second priority of the new items. All Pre-Paid orders will be filled before stock goes to those on the reserve lists. Again it is on a first in first serve basis from the date you reserve your order. You can 'jump the que' to the pre-paid list and keep your spot from the date you reserved if you pay for your order 3 weeks before release. If you pay for your order within 3 weeks of the release, you will still get a higher priority than the standard reserve list.

Standard Retail: Once the above 2 waiting lists have been filled, all remaining stock goes onto a standard retail status and is available for anyone to order.

We believe this is the fairest system for all, if you have any suggestions or comments, please let us know.

When ordering, please choose carefully as all sales are final. Once an item enters the shipping stage or leaves our Warehouse, it is considered sold and unless it is defective cannot be returned.

On Special Orders, once the product has been confirmed and shipped to us from distribution it cannot be cancelled.

If an item is cancelled, a full credit for any payments will be added to your membership for use on your next order/s as Burn Credit (see above for more info on this payment option). Due to bank fees, transfer fees and merchant fees associated with importing products, refunds are not available unless prior arrangements have been made of which restock fees/bank fees may apply.

The site has an automatic currency converter built in which will show items converted in to the most popular currencies around the world. These prices are also GST EXEMPT to show the International Pricing and discounts for members.

To view pricing in your preferred currency, simply select the type of currency you want in the Currency pull down menu on the left hand side of any of the products pages. This will then display the approximate converted currency in brackets after the Australian Dollar value.
Example: AU$89.99 (US$42.54).

Once your order is received by secure order on-line, you will receive an email confirmation with exact totals in AU$, please check with your local bank or financial institution for current exchange rates for your country.

The cost of Postage and Handling will vary according to the size, weight and location where the item originated from (ie. US, Japan, Australia, etc.). During the Secure Online Ordering process, shipping options will be given to you for your convenience. Methods available include Express and Registered Post in Australia, Airmail and Express World-wide and E-Code Delivery. For more info check the relevant section below.

Yes! Most items can be combined together to offer a reduced rate in Postage and Handling. Combined shipping costs start from as low as $2.95 per additional shipping unit (in Australia) and you can combine as many items as you like by adding multiple items to your shopping cart and proceeding to the secure checkout system. The more you purchase, the more you save!

Yes! We carry a full range of DVD Movies (as well as Games, Music and More!), you are welcome to add other items to your existing order, or place a new order for another Season or item when you are ready. To find more information on the item or items you are interested in, simply use the 'Search' function which you will find in the top left hand bar of this page.

This depends on the product and the console you are playing it on.

• Playstation 3 Games are all Region Free. This means you can purchase any version PS3 game and it will play on your PS3 console from any country. This is great news for gamers as it allows you to choose the best version for the best price! Burn Direct does support all region PS3 games including US, Asia, Japan and Australia. To browse all PS3 games, please click on the PS3 logo in the above navigation bar.
• Xbox 360 Games, some are Region Free, some are Region locked. Where possible, we will include the region coding and if there are any restrictions or requirements to play that game. In most cases, if a game is region free it will be noted as such in the product information page and these games will play on any Xbox 360 console including Australia, New Zealand and Europe.
• Gameboy/DS/PSP Games are all Region Free. This means you can purchase any version game for your console and it will play exactly the same as any other game you own.
• All other console games are region locked. This means to play them, you will need a compatible console as per the region information, or in some cases, if your console has been upgraded with a Universal Mod Chip, you can play any game from any country. Burn Direct does provide Universal Upgrades as well as other options like Free Loader Boot Discs and for more info on these, please do a search for MOD in the relevant console section by using the Search Bar on the left of this page.

As a registered World-Wide Retailer for more than 15 years, Burn Direct only sells and supports original, licenced products direct from the publishers. We do not sell, condone or provide support for pirated, copied, backed up or Asian immitation products.

Interactive games like SingStar, Guitar Hero, Time Crisis, Dance Dance Revolution, etc usually require (or at least play better with) a special accessory, be it Microphones for singing, a Guitar, Gun, etc. Most games come as an option of either the Game Only, or in a bundle with the Game AND the relevant accessory. Burn Direct always sells both options and where possible includes information in the product information page if the item is the 'Bundle' with the accessories or the game only, so please check the info page for more details on this.

If you have purchased or received an interactive game like SingStar, Guitar Hero, Dance Dance Revolution, etc and require replacement accessories like Microphones, Guitar, Dance Mat, etc., Burn Direct does offer these separately. Please check our site by performing a search for the name of the product in the relevant category you are looking for.

Yes! Unless specified otherwise, all accessories will work with any console, irrelevant of where they are originally from, e.g. A Japan version Memory Card will work on a US or PAL console exactly the same as it will on a Japan console and vice versa.

All products have a warranty.

Software Items: Most Manufacturers offer a 30 Day warranty on defective products. In some cases you may have to pay shipping to and from the Manufacturer for a replacement/exchange.

Accessories Again most Manufacturers offer a 30 Day warranty against manufacturers defects. You may have to pay shipping to and from the Manufacturer for repair/replacement.

Consoles: Consoles come with varying warranties from 12 months to lifetime. Import consoles come with a Burn Direct 12 month return to depot Australian Warranty unless otherwise stated. Australian consoles come with manufacturer warranties that recently require you to contact the manufacturer for a return authorisation and repair. Please check the documentation that comes with your new console. In the event that something does happen to your new console and it is covered by a Burn Direct warranty, contact us for a Return Authorisation Number (you must have this before returning the item or it will be refused and returned to you). Once you have an RA#, send it in to us, where we will repair or replace the item at our discretion. Please check the documentation that comes with your new console for more details.

In any event if something goes wrong, we are here to help. Email us with the best description possible of the problem and we will recommend a course of action to take. In some situations, we can act on your behalf for returned faulty merchandise, again contact us first.

If you receive an item that is faulty, contact us immediately for a Return Authorisation Number and we will exchange it for the exact same item. No refunds, credits or exchanging for other items will be permitted. Conditions apply to this (eg. in the case that your dog eats the CD, etc.).

PLEASE NOTE: YOU MUST HAVE A RETURN AUTHORISATION NUMBER BEFORE SENDING AN ITEM BACK. WITHOUT AN RA# THE ITEM WILL BE REFUSED AND RETURNED TO YOU.

To process online orders, we utilize industry standard security measures called SSL. This stands for Secure Sockets Layer and uses the latest security available on the net and the same that banks use. When you submit your details, you will be sent to a special 'Secure' zone where all information that is passed between you and us is fully encrypted and secure from anyone trying to breach your details. In fact this method is safer than using your telephone or fax machine!

You will know when you are in a secure environment when the padlock at the corner of your browser is locked.

If it is your first time using a credit card with us, for protection of your credit card and prevention of fraud, you may be required to verify you are the authorised credit card holder or have the permission of the authorised credit card holder. This is only required on the first time you use a credit card and you will receive instructions via email on how to verify your credit card.

Once verified and cleared payment has been received, your order will go into the shipping stage and will usually be shipped within 24 hours.

All your information submitted and expressed is governed by the Burn Direct Privacy Policy.

For more information and complete details of the Burn Direct Privacy Policy, click here.

If you have not received any email contact from us and have made payment, please check that your email address is valid in your Burn Direct user profile. If this is incorrect, please update your user profile, then contact us via our Contact Us Form which you will find here, to confirm that you have changed your contact details.

If your email address details are correct, please check any spam filters you have. This is the number one cause of communication problems. To avoid this problem, most email providers allow you to add email addresses to a safe/trusted domains list. Please ensure burn.com.au is added to this list so you can receive our communications with you.

If you have used our Contact Us Form which you will find here and have not received a reply from us within 48 hours, please check any spam filters you have. This is the number one cause of communication problems. To avoid this problem, most email providers allow you to add email addresses to a safe/trusted domains list. Please ensure burn.com.au is added to this list so you can receive our communications with you.

If you have checked your spam filters and still have not received a reply, please only resend your query after 2 business days have passed. We always aim to respond within 48 hours to all queries (usually quicker than this), however sending multiple emails on the same subject in less time than this will push your query back in the queue taking longer to respond to your original query.

Please also ensure you have entered your correct email address when submitting your query using the Contact Us Form. If you are logged in to our site, this should be inserted automatically for you.

If you are using AOL as your reply email address, we are finding that a very large number of emails are bouncing back as undeliverable due to AOL server or services problems. This unfortunately means all our emails that we are sending to you are not getting through. To correct the problem please contact your AOL service provider and request they update their server settings to allow email to get through to you. Alternatively, we recommend using a more reliable email service and there are a number of good free alternatives like hotmail, gmail and yahoo.

If you are trying to add more than one item to your shopping cart and only one is stored, with the previous item being deleted it means you do not have your browser set to accept cookies and/or you do not have a cookies compatible browser.

Almost all current browsers are compatible with cookies (We recommend Internet Explorer 5.0 or greater, Firefox, Safari, etc) and you should check your browser settings/preferences and set them to accept cookies from Burn.

For more information on cookies and what they do, click here.

If you continue to have problems using the shopping cart system, please send an email with details of the exact problem you are having by using the Contact Us form linked to at the bottom of every page and we will look into it for you.

When you login to the Burn Site, a security verification is performed to match your login details against those on your membership, this ensures that you are the authorised person to access your details. If you are receiving an error when logging in, please ensure you are entering your correct login name (this is usually your email address) and password. Remember too that both are case sensitive, so 'Fred' is different to 'fred'.

If you have forgotten your login or password details, you can have them emailed to you by using the Lost My Details form which you can find here.

Please also ensure you have your browser set to accept cookies from the Burn Site, for more information on cookies and what they do, click here.

If you continue to have problems logging in, please contact us with details of the exact problem you are having by using the Contact Us form linked to at the bottom of every page and we will look into it for you.

If you have received your Membership details, it means that your order has been processed and is awaiting payment only. The membership details are not your code and are only used to securely retrieve your code from our server once your order has been confirmed and delivered.

Once your payment is received, if you chose email delivery of your code, an email with details on how to retrieve your encrypted code will be sent to your registered email address. You will then need to use the membership details that were sent to you previously to retrieve your code.

NOTE: It is very important that you do not join up another membership and try to retrieve your code via that membership. It will not work! Each code is securely encrypted to the membership of the original buyer and for security can ONLY be retrieved by that buyer using that membership. If you set up a new membership that does not have any purchases associated with it, you will not be able to retrieve any codes via that membership.

If you have received your email instructions for retrieving your code and have followed the instructions and link for retrieving your code but are getting an error, it is most likely that you are not logged in under the membership that the code was purchased from.

The most common cause of this problem is due to customers joining up another membership to try and retrieve the code from. This will not work! Each code is securely encrypted to the membership of the original buyer and for security can only be retrieved by that buyer using that membership. If you set up a new membership that does not have any purchases associated with it, you will not be able to retrieve any codes via that membership.

To correct this problem, first log out of the Burn site, then log in with the details we originally sent to you following your purchase. If you have lost your details, use the My Membership section to have your details sent out again for you. Remember you must use the same email address that is registered with your membership so insert that email when requested in the Lost and Found section.

Tip: You can update your membership details, including email address by using the My Membership section.