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FREQUENTLY ASKED QUESTIONS
Microsoft Xbox 360

Below you will find information on the most commonly asked questions. For quick reference you can use the index links to the left to go straight to a particular topic. If the information you are looking for is not here or you would like more detail on any question, please email us by clicking here.

Q. When will Xbox 360 be available?

The new Xbox 360 console is due for release in US and Japan Territories November and December 2005 respectively. An Australian release date has not been confirmed as yet, although we expect a 2nd or 3rd quarter 2006 Aus release. Burn Direct is accepting orders for the US and Japan version consoles now and will also be fully supporting the Australian version when released.

Q. When can I order an Xbox 360?

Burn Direct is accepting orders for Xbox 360 consoles right now! All pre-orders will automatically go on a 'reserved' waiting list with no deposit required and will have the option to pay for their purchase upon release of the Xbox 360 on a first in first serve basis.

In addition, Members will also have the option to pay a deposit for their pre-order and move up the pre-order list to a 'prepaid' waiting list. Those on the prepaid waiting list will receive first priority on shipments when the Xbox 360 is launched and have the option to purchase before those on the reserved waiting list.

All members will receive email updates containing the latest availability info, including different bundles, pricing and purchasing options. Upon receipt of the email, members will have the option to confirm their order at the price and bundle that is available at the time to have their order shipped.

Please note!: As with all new console launches, stocks will be very limited during the first few shipments, especially with a Christmas launch, the busiest time of year, so it is highly recommended to pre-order your Xbox 360 console as soon as possible to avoid disappointment!

Q. I've seen it for $[?] in [?] country, how much will I pay in Australia?

Pricing is always complicated and difficult info to provide when a new release console is launched, many factors, including limited availability, bundles available on launch and exchange rates play a significant role in the final price. Burn Direct will always provide the lowest prices possible and all pricing will be inclusive of GST, Customs Clearance, Shipping and Insurance to Australia and local warranties on the console.

All members on the preorder lists for the Xbox 360 will be notified of pricing and availability information as it becomes available. These updates will be sent to your email on your membership, so make sure your membership details are up to date. Once you receive this email and your order comes up on the waiting list, you will have to option to purchase at the current available price, or wait until a price that suits you is available.

** Please do not send through emails querying the price of the console as it will not be available until close to or on the launch in each territory as per above details. Pricing will be emailed to members on the waiting lists and updated on the site as it becomes available. **

Q. Can I buy an Xbox 360 from another country and use it in my country?

Yes! As with any console, you will be able play Xbox 360 in any country. Depending on your country you may need an voltage adaptor and/or compatible TV.

Note: Most TVs sold in the past 5 years are multi-region compatible and will automatically change to the correct setting with no additional input. See below for more info on TVs.

Xbox 360 may also contain a software region lock, for more info on this, please see below.

Q. Do I need a voltage converter to use an import Xbox 360 console?

If Xbox 360 continues the trend of previous consoles, the US and Japan versions will accept input of 100v~110v as per their native country voltage. To use a console like this in a country like Australia or New Zealand which has voltage of 240v, you will need a step down transformer which changes the voltage from 240v to 110v.

Note: Burn Direct does sell a number of Step Down Transformers and if required for use with the Xbox 360, will offer additional Xbox 360 bundles which include a Step Down Transformer.

Q. Do I need a special TV to use an import Xbox 360 console?

Xbox 360 does include standard definition and high definition output signals. You will not need anything (other than HD component cables - includes in Premium Xbox 360 Pack) to use Xbox 360 on your TV.

If you don't have a High Definition or Component Compatible TV, you may need a Multi-System TV.

There are four general types of TVs available: Multi-System, NTSC only, 50/60HZ PAL only and 50Hz PAL only. The Japan and US version Xbox 360 will work on any Multi-System or NTSC compatible TV through the standard composite AV cable (included with Core Pack).

Almost all TVs sold in the past 5 years or longer are Multi-System compatible, meaning they can accept a signal from anywhere in the world (PAL, SECAM or NTSC).

If you own a PAL only TV, you will only get a black and white signal unless you use a PAL Converter (which are available separately) to convert the colour signals.

If you have a 50/60HZ TV you will still get full screen and no borders.

If you own a 50Hz only TV you may get borders similar (but smaller) than a PAL version console. You may also get a rolling picture on a 50Hz only TV which will need an adjustment of the V-Hold or Vertical Hold control on your TV (for more details click here).

Q. What is the difference between Core and Premium Xbox 360 Packs?

The Core pack is designed for the no frills gamer, it comes with a standard wired controller, replacement face plate and composite AV cable (Red, White and Yellow plugs). The Premium pack is designed for the hardcore gamer and comes complete with a detachable 20GB Hard Drive, wireless controller, replacement face plate, headset, High Definition component AV Cable, Ethernet cable and for a limited time on launch, a DVD remote control.

Other Bundles may be available on launch as well, members on the waiting list will be emailed details of bundles and given the option to purchase on a first in first serve basis.

Q. How do I fix a rolling picture on my TV when using composite connection to Xbox 360?

Your TV is 50Hz PAL only and the rolling picture is a result of the extra speed (up to 20% faster) of the NTSC signals. Because they run at 60Hz and your TV is only 50Hz, you will need to adjust the V-Hold or Vertical Hold to compensate for the extra speed. You will usually find this control on the outside of the TV and can make the slight adjustment yourself. Make sure to place the setting so you can play your console and watch your normal TV stations/Videos.

Some TV's may have the V-Hold adjustment inside the TV, if this is the case, we would recommend getting a technician to make the adjustment, the fee for this service is fairly minimal, please check your local area for a suitable professional.

Q. Does Xbox 360 have software region locks or territory protection?

It has been confirmed that like all previous consoles, the Xbox 360 will have software region locks, meaning a Japan version console will only play games from Japan, a US console will only play games from the US and so on.

As with all other consoles as well, Universal Upgrades (Xbox 360 Mods) will be available in the near future and Burn Direct will be offering them to members who want to play games from other regions for pricing, performance and release benefits.

Please note!: No information is available on Xbox 360 mods, obviously as the console is not even available yet, so please do send through queries about it. Updates will be posted on the Burn Site once any information on this is available.

 

If the information you are looking for is not here or you would like more detail on any question, please email us by clicking here.

 
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